Finance and related teams at Navitaire can now navigate, search for and edit invoices, contracts, and related items more intuitively.

OVERVIEW

NCI (Navitaire Customer Invoicing) is an updated and redesigned web application that allows Finance, Customer Accounts, and other teams to create and manage all the complexities customer contracts and invoicing.

An overhaul of the original NCI is needed because the user work flows, navigation and over all usability is becoming unnecessarily complex and outdated.

My Role

Lead Designer
Partner with PM to discover pain points from original NCI work flows
Collaborate with developers as I create Figma component library
Promote UX process and role

Date

January 2024 - Present

DISCOVERING
THE USER'S
PAIN POINTS

To start the project off, my PM and I did walk-throughs of each module and work flow with the appropriate users in order for us to understand their context, pain points, and needs.

While each module had its own unique pain points, I identified some major pain points prevalent throughout the application and establish some solutions for the framework of the application:

Pain Points

Navigation is overly complex
Some components serve multiple purposes--making their interaction confusing
Vague labeling

Solutions

Revamp the information architecture
- Simplify navigation
- A clear purpose for each
- screen and component
- Persistent labeling
Consistent patterns within workflows